Accessibility

There's plenty of pay & display car parks in Blackpool with designated parking for those with a disability:

• Houndshill Centre
  Covered, multi-story parking adjacent to Blackpool Tower. Pay on return charges apply.
• Central Car-parks
  Open air, ground level parking only 5 minutes' walk from us. Pay & display charges apply.
• Street Parking
  Town Centre street parking is only available on short term basis.

Don’t forget to display a valid blue badge in your vehicle.

• One registered disabled carer is able to visit our attractions free of charge when the person they care for pays the full individual on-the-door rate. The guest will need to provide official documented evidence of the disability or of registered carer status. Here are the accepted documentations:
  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
  • Attendance Allowance or Carer's Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
  • A valid Blue Badge
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • Credibility’s Access Card with the carer/companion symbol
  • An International Equivalent of the Above
• The free carer ticket is not available for special events held by The Blackpool Tower or 3rd party organisers.
• If assistance is required with ticket purchasing, our Admissions team will be able to help.

• Toilets with disabled access are available throughout the building including a Changing Places toilet.
• Please be aware that all our disabled toilets require access by a radar key. Please ask a member of staff for assistance.

• Large groups of guests with a disability visiting The Blackpool Tower are advised to contact our Front of House team - call 01253 622242 or email Guestservices.theblackpooltower@merlinentertainments.biz prior to your visit.
• Otherwise, be sure to ask the team upon arrival for further advice about access and facilities

A limited number of wheelchairs are available for hire from our Buggy Park located on the ground floor, these are on a first-come, first-served basis.

A £10 refundable deposit is also required.

Wheelchairs are subject to availability; therefore, we would suggest that guests who need a wheelchair to travel around The Blackpool Tower bring their own for ease.

Building Lifts (Promenade entrance)

• Brass Lift - Max 1360KG
• South Lift - Max 1500KG

4D Cinema, Level 5 to Gift Shop and Arcade Promenade entrance

• Max 400KG

Ballroom Main Entrance

• Max 200KG
  For any limit exceeding this and you wish to visit the Ballroom, please ask for guest assistance on the day

Due to the age of the building, the lift door’s width can be restricted, only standard wheelchairs permitted.

Due to the age and design of the building, we do not permit electric scooters above the ground floor or into the attractions, you may leave them in our buggy park located on the ground floor and hire a wheelchair for a fully refundable deposit of £10.

Prams and pushchairs are not permitted at the top of the Tower Eye, or in the Tower Circus and will need to be stored within our buggy park area free of charge.

We're working with AccessAble to ensure that guests have a seamless visit to the Tower. For our access guide, please click here.

• The Blackpool Tower Eye and 4D Cinema can accommodate all guests with a disability, with the exception of guests using mobility scooters. However, complimentary wheelchairs are available.
• Guests should be aware that the 4D Cinema may startle guide dogs, due to the sound level of the film. 
• Please note, the 4D Cinema is a highly sensory experience, using a number of effects including strobe lighting, sound, wind, rain, snow, vibrating floors, and various moving lights. Once at the 4D Cinema this can be bypassed by speaking to a staff member, and exiting through the back of the Cinema.
• At peak times, there may be long queues for the Tower Eye experience. There are seats available at intervals, however if you are unable to stand or wait for an extended period of time, please contact our Guest Services team in advance via Guestservices.theblackpooltower@merlinentertainments.biz or send a message via our Facebook page for further advice.

BOOKING CARER TICKETS

• A helper or carer is welcome to accompany a disabled visitor without charge. Only one carer can receive free entry per guest
• A carer ticket can be arranged by emailing Guestservices.theblackpooltower@merlinentertainments.biz
• We will require documentary proof of disability on arrival

ACCESS

For wheelchair users:

• The Blackpool Tower Dungeon is fully wheelchair accessible. Navigating around the Dungeon will be mainly through level pathways. However, due to the nature of the attraction, some floor surfaces are uneven
• For safety reasons, we can only admit 1 wheelchair user per tour group
• Wheelchairs are available at The Blackpool Tower to hire. Please speak to one of our admissions team when you arrive to assist
• Please note that The Blackpool Tower Dungeon is not accessible by mobility scooter
• Please pre-book your wheelchair slot here

For those with other mobility impairments:

• We are a 90-110 minute walking experience and guests are required to stand for a majority of it
• Seating is available in some shows, but due to the nature of the attraction and the demographic of groups we cannot guarantee priority seating

For those with autism and other neuro-diverse conditions:

• We are not a scare attraction or a horror maze.
• We are a highly sensory experience with dark spaces, loud noises, flashing/strobe lights, pungent smells and jump scares
• If you cannot be subjected to strobe lighting, we would recommend you speak to a team member regards to this
• At any point, during the tour, feel free to let a member of staff know if you or a member of your party needs to leave or take some time out

HIDDEN DISABILITIES

Please note we are trained to recognise the Hidden Disabilities sunflower lanyard here at the Blackpool Tower Dungeon and we have ear defenders should you or your fellow guests need them. Please talk to a member of staff at any point during the tour should you require any assistance. 

SUITABILITY

For children and young infants:

• We recommend the experience is suitable for children 8 years and above, but this is at the discretion of the parent or guardian
• Children under the age of 15 years must be accompanied by an adult 18 years and above

For pregnant women:

• Pregnant women can take part in all 19 live shows at any time during their pregnancy that they feel confident to visit
• The Drop Dead Drop ride is not suitable for pregnant women. Members of staff will be happy to show you alternative routes

For international visitors:

• The tours are run only in English to cater to the vast majority of international visitors
• Many non-English speakers still enjoy the sensory nature of our tours but may not experience the attraction in the same way as those proficient in English
• Unfortunately, audio guides are not available at this time

RESTRICTIONS

Drop Dead Ride:

• The minimum height restriction is 1.4 meters tall
• Due to the position of the safety bar on the ride, there are some size restrictions that you must be aware of:
  > Torso - 29cm
  > Seat width - 44cm
  > Leg depth - 16cm
• Guests with photosensitive epilepsy are unable to ride
• You must be free from:
  > Heart complaints or pacemakers
  > Broken limbs or have recently had surgery
  > Any other condition which may result in injury or complication from riding

Please note: You do not have to go on the Drop Dead ride, you can simply move onto the next section.

• Due to the age and design of The Blackpool Tower Circus arena wheelchair spaces are limited, so we cannot guarantee availability. Please pre-book your wheelchair space here.
• Access for guests with a disability is available on the ground floor.
• Please be aware that there is a limited amount of seating in The Circus that does not require the use of steps to gain access.
• Please contact The Circus team prior to your visit if you will require assistance.
• Please note, the Tower Circus is a highly sensory experience, featuring a live band, recorded sound, haze, various lighting effects, including strobe lighting, spotlights, moving lights and general show lighting.
• Due to the age of the Circus Arena, VIP and 2^nd Row seats are only accessible by ascending/descending approximately 14 steps.
• Seats are not allocated in the Circus arena, we advise arriving up to 45 minutes before the show to secure the best seats. Please be aware, that there is a limited amount of seating the Tower Circus that does not require the use of steps to gain access. If you have specific requirements, please contact us using the information below.
• For further advice please contact our Guest Services team in advance via Guestservices.theblackpooltower@merlinentertainments.biz or send a message via our Facebook page, where our team will assist you further.

• The Blackpool Tower Ballroom can accommodate all guests with a disability, with the exception of guests using mobility scooters. However, complimentary wheelchairs are available.
• There are six steps to the entrance of the Ballroom, but a chair lift is available for wheelchair users.
• The Changing Places facilities are available on this level.
• Unfortunately, the age of the building precludes wheelchair access to the balconies.

• The Fifth Floor is accessible, with the use of a lift and no steps required to access the room.
• Dependant on the event you are attending within the room, there may be various lighting in use, including flashing lights, moving lights and general show lighting.
• There are disabled toilet facilities available close by to this room